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Staff were aware of the legislation to protect people’s rights in making decisions. We found information in people's files that showed relevant people had not been consulted on decisions about people's care and support. This meant that systems and safeguards to ensure people experience appropriate care and support and to protect their human rights were not in place. The service was well led and we were told that the registered manager was approachable and took action if changes were needed.
When people needed particular diets or support to eat and drink safely this was in place. Staff were also aware of how to whistle blow if they needed to and reported that they would be confident to do so. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
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We think it’s important you have detailed, comprehensive information so that you can decide which care providers to shortlist. Colten Care Limited runs a group of care homes, with six others registered with the CQC in England. We saw evidence that people had been involved in developing their own care and support plans. The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report. If so, do not lose the opportunity to update your company's profile, add products, offers and higher position in search engines.
There were good community links and people accessed the community regularly. Garden House Rest Home is the only service operated by this provider. The home provides a service for up to 14 older people requiring assistance with personal care. People’s views of the quality of their care were sought formally through a survey in May 2014. The home encouraged feedback from people and staff and we saw examples where this was acted upon.
How the service is delivered
It is a family-oriented home at ease with itself, and closely integrated with the welcoming and relaxed town community. People had been supported to develop and maintain positive relationships, including the use of technology to keep connect with family and friends. Equality, Diversity and Human Rights were promoted and understood by staff.
Choosing care has been ranked one of life’s most stressful events. That’s why Care Concierge’s care experts will act as your personal care consultants. We’ll research on your behalf and find you the right care, at the right cost - turning stress into straightforward. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you. See CQC's page explaining ratings for more details about ratings and inspection practices of care homes in England.
Specialisms / services
They inspect care homes and care services to make sure they are safe, caring, effective, responsive and well-led. Guidance in care plans was detailed and up to date and guided staff in how they cared for people. Staff showed they were aware of individual care plans and that they worked as a team to ensure people's needs were met accordingly. People we spoke with told us they valued the friendliness and kindness of staff. We observed people being given time to express themselves and staff taking time to talk with people. People felt that staff were caring and told us that they had choices about their care.
CSCI found this care home to be providing an Excellent service. – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon. – the service isn't performing as well as it should and we have told the service how it must improve. Care designed to provide quality support and comfort for people living with life-limiting conditions.
Staff showed they knew people and also followed individual care plans when assisting people. People participated in their care plans and families or people's representative’s involvement was welcomed. They told us that staff provided the care and support they needed. We found staff were not aware of their roles and responsibilities in relation to capacity and best interest decisions. People, relatives, staff and professionals gave us positive feedback about the quality of people's care. The new manager had the support of a wider management structure to ensure they were highly supported through this period of change.
We carried out a review of the data available to us about Abbey View on 8 December 2022. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage. Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 5 November 2016. Within our homes, there is always a programme of events and we are cautiously re-introducing visiting entertainers, small events and minibus trips for our residents.
People had support and care from staff who had been safely recruited and understood their needs. Staff were consistent in their knowledge of people’s care needs and spoke confidently about the support people needed to meet these needs. – the service is performing badly and we've taken enforcement action against the provider of the service.
Rawleigh House The Avenue, Sherborne, DT9 3AJ ★★★☆ Rawleigh House specialises in person centred support and care for adults with a learning disability. Support is tailored to each person's needs and focus is on each person achieving their aspirations. Rawleigh is a well established care home in Sherborne and is close to local amenities. Eastbury House Long Street, Sherborne, DT9 3BZ ★★★☆ Eastbury House is a medium size care residence situated in Sherborne, with a capacity of twenty.
We reviewed the information and data available to us about Abbey View on 8 December 2022. We have not found evidence that we need to reassess the rating at this stage. For more details - staff are happy to answer any of your questions about care. The Scottish Care Inspectorate is the official regulator for care services in Scotland. If this is your business, you can claim it and manage the information shown to care seekers. Set up an account and claim your listing, to update your company name, address, telephone number and service information.
We saw examples of where errors were detected quickly and rectified. People's views of the quality of their care were sought formally through a survey in May 2014. We found information gathered from this showed respondents mostly rated the service either excellent or good. Actions were in progress to respond to more detailed comments. The service was creative in finding ways to ensure people were engaged and stimulated.
The care home also accepts individuals with Alzheimer's and other forms of dementia and mental health conditions. Riverside Nursing Home Riverside House, Westbury, Sherborne, DT9 3QZ ★★★☆ Riverside Nursing Home is a large nursing home situated in Sherborne, with a capacity of 39. The facility cares for and supports older individuals The nursing home has been operating since January 2011. In the last report by the CQC from June 2016, Riverside Nursing Home received an overall ratin...
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